Common Electronic Data Interchange (CEDI) Help Desk Support

The CEDI Help Desk can be reached by telephone or by email:

Telephone: 866-311-9184 ( 9:00 AM - 7:00 PM ET)
E-mail: NGS.CEDIHelpdesk@wellpoint.com

The CEDI Help Desk will answer questions and provide support for the following:

• CEDI Enrollment Status
• X12 837 Claims
• NCPDP Claims
• X12 276 Claim Status Request
• X12 835 Electronic Remittance Advice
• X12 277 Claim Status Response
• CEDI Password Resets
• Free/Low Cost Software Support
• PC-ACE Pro32
• MREP
• Verification of the receipt of files
• Support for Electronic Formats
• X12 837 Claims
• NCPDP Claims
• X12 276 Claim Status Request
• X12 835 Electronic Remittance Advice
• X12 277 Claim Status Response
• Support for CEDI TA1, TRN, 997 and GenResponse for X12 837 version 4010A1 claims
• Support for CEDI TA1, TRN, 999 and 277CA transactions for X12 837 version 5010A1 claims (NOTE: Software vendors will be responsible for providing these transactions in readable formats for their customers.)
• Support for VMS Receipt and CMN Reject Reports (RPT Reports)
• Support for NCPDP version 5.1 Front End Reports
• Support for NCPDP D.0 Transmission Response Report (NOTE: Software vendors will be responsible for providing these transactions in readable formats for their customers.)
• Testing Support for Vendors and Trading Partners (Electronic Submitters)

The CEDI Help Desk does not provide support for the following. Any questions regarding these topics should be directed to the appropriate DME MAC.

• Claim Status Inquiry ( CSI), VPIQ and/or PINQ

• Enrollment or setup status
• Logon or User ID
• Password resets
• Education

• Electronic Funds Transfer (EFT)

• Setup Status
• Questions regarding payments or banking information

• Status of claims in the Jurisdiction A, B, C and/or D DME MAC processing system
• Questions regarding the adjudication of claims
• Questions regarding the content of an Electronic Remittance Advice

• Amount paid on a claim
• Deductible or co-pays applied
• Denied claims

Jurisdiction A DME MAC NHIC, Corp.

www.medicarenhic.com/dme/

Jurisdiction B DME MAC National Government Services, Inc.

www.NGSMedicare.com

Jurisdiction C DME MAC CGS Administrators LLC

http://www.cgsmedicare.com/jc/index.html

Jurisdiction D DME MAC Noridian Administrative Services

www.noridianmedicare.com/dme

Post Date 06/15/11