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Common Electronic Data Interchange Help Desk Telephone Line Modifications Effective Friday, May 28, 2010
The following changes are being made to better serve our Common Electronic Data Interchange (CEDI) customers. Effective Friday, May 28, 2010, the menu options for the CEDI Helpdesk will be modified. The CEDI Help Desk will be adding an interactive voice response (IVR) system for checking status of CEDI enrollment forms.
The IVR will allow customers to check the status of their online enrollment forms within 24 hours of submission. To access the IVR, call 866-311-9184 and select Option 2 from the main menu. The IVR will ask for the Request ID (RID), PTAN, and NPI from the paperwork. Status of enrollment forms can be checked through the IVR 24 hours a day.
Note: The RID can be found in the e-mail notification of the online submission as well as on the printed copy of the forms.
Below are the options callers will hear when they contact the CEDI Help Desk by telephone at 866-311-9184.
Press 1 to hear the hours of operation and e-mail address:
Press 2 to check the status of EDI Enrollment Forms
- Provide the RID, PTAN, and NPI
- Status of forms will be available 24 hours after online submission
Press 3 to speak to a DME CEDI Help Desk Technician
Please be prepared to provide your NPI or PTAN number as well as your Trading Partner ID (Sender ID). Your Trading Partner ID begins with an A08, B08, C08 or D08.
Post Date 05/14/10
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