CEDI News: Common Electronic Data Interchange (CEDI) Help Desk Telephone Line Modifications Effective Monday, January 5, 2009

Attention All DME MAC CEDI Suppliers, Vendors, Clearinghouses, and Billing Services

Common Electronic Data Interchange (CEDI) Help Desk Telephone Line Modifications Effective Monday, January 5, 2009

The following changes are being made to better serve our CEDI customers. Effective Monday, January 5, 2009, the CEDI Helpdesk will modify the hours of operations. The CEDI Help Desk will be open from 9:00 a.m. to 7:00 p.m. ET Monday through Friday.

Additionally, CEDI has determined there is not a need to have a separate option for password resets due to the Average Speed of Answer (ASA) stabilizing at acceptable standards and the volume of password reset calls.

Below are the options callers will hear when they contact the CEDI Help Desk by telephone at 866-311-9184.

Press 1 to hear the hours of operation and e-mail address:

To report issues via e-mail, submit issue to ngs.cedihelpdesk@wellpoint.com.
Hours of Operation are Monday through Friday, 9:00 a.m. to 7:00 p.m. ET.

Press 2 to speak to a DME CEDI Help Desk Technician:
Please be prepared to provide your NPI or PTAN number as well as your Trading Partner ID (Sender ID). Your Trading Partner ID begins with an A08, B08, C08 or D08.

Post Date 12/04/08