Common Electronic Data Interchange (CEDI) Help Desk Support

The CEDI Help Desk can be reached by telephone or by email:

Telephone: 866-311-9184 ( 9:00 AM – 9:00 PM ET)
E-mail: NGS.CEDIHelpdesk@wellpoint.com

The CEDI Help Desk will answer questions and provide support for the following:

• CEDI Enrollment Status
• X12N 837 Claims
• NCPDP Claims
• X12N 276 Claim Status Request
• X12N 835 Electronic Remittance Advice
• X12N 277 Claim Status Response
• CEDI Password Resets
• Free/Low Cost Software Support
• Express Plus
• PCAce Pro32
• MREP
• Verification of the receipt of files
• Support for Electronic Formats
• X12N 837 Claims
• NCPDP Claims
• X12N 276 Claim Status Request
• X12N 835 Electronic Remittance Advice
• X12N 277 Claim Status Response
• Support for CEDI TA1 and 997
• Support for VMS Pre-Pass Error Reports
• Support for NCPDP Reports
• Testing Support for Vendors and Trading Partners (Electronic Submitters)

The CEDI Help Desk does not provide support for the following. Any questions regarding these topics should be directed to the appropriate DME MAC.

• Claim Status Inquiry ( CSI), VPIQ and/or PINQ

• Enrollment or setup status
• Logon or User ID
• Password resets
• Education

• Electronic Funds Transfer (EFT)

• Setup Status
• Questions regarding payments or banking information

• Status of claims in the Jurisdiction A, B, C and/or D DME MAC processing system
• Questions regarding the adjudication of claims
• Questions regarding the content of an Electronic Remittance Advice

• Amount paid on a claim
• Deductible or co-pays applied
• Denied claims

Jurisdiction A DME MAC NHIC, Corp.

www.medicarenhic.com/dme/

Jurisdiction B DME MAC National Government Services, Inc.

www.NGSMedicare.com

Jurisdiction C DME MAC CIGNA Government Services

www.cignagovernmentservices.com/jc/index.html

Jurisdiction D DME MAC Noridian Administrative Services

www.noridianmedicare.com/dme

Post Date 02/24/08