Change Healthcare Security Incident

The Centers for Medicare & Medicaid Services (CMS) and National Government Services, Inc. (NGS) Common Electronic Data Interchange (CEDI) are aware Change Healthcare recently suffered a cyber-attack and is unable to send claims and/or retrieve electronic remittance advices (ERAs).

If you are impacted, CEDI offers a list of approved software vendors, billing services and clearinghouses on the CEDI website at www.ngscedi.com/approvedentities as alternatives to send claims to and/or receive ERAs from CEDI.  CEDI also offers the web based CEDI Claims Portal for manual entry of claims and to retrieve the ERA. 

Suppliers will need to complete CEDI enrollment forms to use another method of exchanging transactions with CEDI. CEDI enrollment forms are submitted online through the CEDI website at www.ngscedi.com under Enrollment and are processed within 5 business days.

CMS has issued a statement regarding the cyberattack on Change Healthcare available at HHS Statement Regarding the Cyberattack on Change Healthcare | HHS.gov

Please contact the CEDI Help Desk at ngs.cedihelpdesk@anthem.com or at 866-311-9184 regarding any questions.

Post Date: 03/07/2024